Terms and conditions

Terms and Conditions of Sale – DoToR

Last Updated: 23-2-03-25

  1. Introduction

1.1 These terms govern your use of DoToR’s services (www.dotor.co.uk) and the supply of products (goods/services) by DoToR, registered in England and Wales (Company No.16291375). VAT No. GB 489 7829 03. Registered office: 106 St. Marys court, Amersam, HP7 0UT.

1.2 By accessing our website or placing an order, you agree to these terms. If you disagree, do not use our services.

  1. Contact Information

2.1 Contact Us:

2.2 We may contact you via email, phone, or postal address provided during ordering.

  1. Orders & Contracts

3.1 Order Acceptance: A contract begins when we email confirmation of your order.

3.2 Order Rejection: We may reject orders due to:

  • Stock unavailability
  • Clinical inappropriateness
  • Pricing/description errors
  • Delivery limitations (UK/EU only)

3.3 ID & Clinical Checks:

  • Orders require identity verification and clinical approval.
  • Dispatch delays may occur pending checks.
  1. Products & Services

4.1 Product Packaging: May differ from website images.
4.2 Prescription Medications:

  • Supplied only after clinical review by GMC-registered doctors and GPhC-regulated pharmacists.
  • No returns/refunds for dispensed medications (per MHRA regulations).
  1. Pricing & Payment

5.1 Prices include VAT (unless stated). Payment methods: Visa, Mastercard, Amex.
5.2 Price Errors: We’ll notify you before charging corrected prices.
5.3 Failed Payments: Subscriptions will be cancelled immediately.

  1. Delivery

6.1 Shipping:

  • Dispatched within 1–2 working days post-approval.
  • Fridgeline Deliveries: Temperature-controlled; requires signature.
    6.2 Address Responsibility: Ensure accuracy. No liability for incorrect addresses.
    6.3 Delays: Not liable for events beyond our control (e.g., courier delays).
  1. Returns & Refunds

7.1 No Returns: Dispensed medications cannot be returned/resold (MHRA compliance).
7.2 Refunds: Processed for rejected orders within 5–14 days.

  1. Weight Loss (e.g., Wegovy®/Mounjaro®)

8.1 Billing: Recurring payments every 28 days; cancellable before next charge.
8.2 Health Monitoring: Mandatory weight updates/check-ins; non-compliance may cancel subscriptions.

  1. Liability & Complaints

9.1 Our Liability: Covers foreseeable losses due to breaches. Excludes:

  • Business losses
  • Incorrect patient-provided information
    9.2 Complaints: Email [email protected]. Response within 48 hours.
  1. Privacy & Data Security

10.1 Data Use: For order processing, payments, and clinical care. Shared only with:

  • Partner prescribing services.
  • Courier services
    10.2 Security: SSL encryption; financial data processed by PCI-compliant partners.
  1. General Terms

11.1 Amendments: Terms may update; changes apply to future orders unless legally required otherwise.
11.2 Governing Law: English law. Disputes resolved in UK courts.

  1. Referral Scheme

12.1 Eligibility: £40 credit per referral (min. £120 spend). Max. £1,000/year and £40 per transaction.
12.2 Rules:

  • No public promotion of POMs.
  • Codes expire after 12 months.
  • Option to switch to affiliate partner and any credits will be recalculated as stated in the affiliate agreement.

By using DoToR, you confirm acceptance of these terms.
For queries, contact [email protected].