Complaints

We're Here to Help – How to Make a Complaint

At DoToR Pharmacy, we are committed to providing the highest standards of care and service. However, we understand that sometimes things don’t go as expected. If you’re unhappy with any aspect of your experience, we want to know so we can put things right.

How to Make a Complaint

If you have a concern or complaint, please email us at:
support@DoToR.co.uk

This ensures your issue is logged directly with our support team, who are trained to handle complaints quickly and confidentially.

What Happens Next?

We aim to acknowledge all formal written complaints within three working days.

A full response will be provided within seven working days, wherever possible.

We take every complaint seriously and use your feedback to improve the service we provide to all our patients.

Thank you for helping us maintain safe, reliable, and respectful pharmacy care.